Refund and Returns Policy

Refund and Returns Policy

Understanding Digital Products

Bd71shop specializes in digital products including game codes, gift cards, top-up services, and digital streaming subscriptions. Once these products are delivered and the codes are revealed to you, they cannot be returned or exchanged as they are considered used.

Refund Eligibility

We offer refunds only in the following circumstances:

1. Non-Delivery of Product

  • If you have not received your digital product within the promised delivery time
  • If the order status shows as failed or cancelled on our system
  • You must report non-delivery within 24 hours of purchase

2. Invalid or Already Used Codes

  • If the code provided is invalid or has already been redeemed
  • You must provide proof (screenshot) of the error message when attempting to redeem
  • Claim must be submitted within 24 hours of receiving the code

3. Wrong Product Delivered

  • If you received a different product than what you ordered
  • The code must not have been redeemed or used
  • Report must be made within 24 hours of delivery

4. Technical Issues

  • If there’s a verified technical error on our end that prevented proper delivery
  • Duplicate charges for the same order

How to Request a Refund

If your situation qualifies for a refund, follow these steps:

  • Contact Us Immediately: Reach out within 24 hours via our hotline (0174828763) or email
  • Provide Order Details: Include your order number, purchase date, and product details
  • Submit Proof: Provide screenshots or evidence of the issue (error messages, payment receipts, etc.)
  • Wait for Review: Our team will review your request within 24-48 hours
  • Resolution: If approved, refunds will be processed within 5-7 business days

Exchange Policy

Due to the nature of digital products, we do not offer exchanges. However, if you received the wrong product and it has not been redeemed, we can provide the correct product at no additional charge.

Customer Responsibilities

  • Verify product compatibility with your region and platform before purchase
  • Double-check your order details before completing the transaction
  • Keep your order confirmation and receipts for reference
  • Do not share codes with others before verifying they work
  • Contact us immediately if you encounter any issues

Disputes and Complaints

If you’re unsatisfied with our refund decision, you can:

  • Request a review of your case by providing additional information
  • Escalate the matter to our customer service manager
  • We’re committed to fair resolution and will work with you to find a satisfactory solution

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